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Webel Tower II, Salt lake , Sector V, Kolkata, India
App Platform Integration
App Platform Integration – Enhancing User Engagement
23 Jan, 2023
Objective: Improve customer service efficiency through automation
We integrated a WhatsApp chatbot and cloud telephony system into the client’s mobile and web application. This allowed seamless customer interactions, automated query responses, and instant support. The outcome was a 70% reduction in response time and a 50% increase in customer engagement. Our smart automation helped the business handle high volumes of customer inquiries without additional manpower.
Project Challenges
High volume of customer inquiries causing delays
Manual handling of queries leading to inefficiencies
Need for seamless chatbot integration with existing CRM
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Services:
Digital, Marketing
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Client:
Mike Hardson
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Location:
Broklyn, New York
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