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crm

Cloud Telephony vs On-Premise Phone Systems: Which One Is Right for Your Business?

Introduction Business communication has changed significantly over the past decade. While many organizations still depend on traditional on-premise phone systems, an increasing number are adopting Cloud Telephony to meet modern customer expectations and operational needs. As flexibility, speed, and data-driven decision-making become critical, businesses are re-evaluating how they manage voice communication. If you are currently […]
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How WhatsApp API Is Redefining Customer Engagement for Businesses

Introduction Customer communication has evolved far beyond emails and phone calls. Today, customers expect businesses to be present on platforms they already use daily, offering quick and convenient interactions. One such platform is WhatsApp. With billions of active users worldwide, WhatsApp has grown from a simple messaging app into a powerful channel for business communication. […]
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